Privacy Policy

Effective Date: January 1, 2025

1. Introduction

DeepSeek OCR ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we handle your information when you visit our website or use our optical character recognition services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional information you choose to provide in your profile
• Payment Information: Billing details for paid services (processed securely through third-party payment processors)
• Communications: Information you provide when contacting us for support or feedback

2.2 Information Collected Automatically

When you use our service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, device type, and IP address
• Cookies and Tracking: Data collected through cookies and similar technologies
• Log Data: Server logs including access times, error messages, and system activity

2.3 Content You Upload

When you use DeepSeek OCR to process documents, we temporarily access your uploaded images and documents to perform text recognition. We process this content solely to provide the service to you.

3. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: To process your documents and deliver OCR results
• Account Management: To create, maintain, and secure your account
• Service Improvement: To analyze usage patterns and improve our service
• Communication: To send service-related notifications and respond to inquiries
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent, where required)

4. Data Retention and Storage

4.1 Uploaded Documents

Important: We do NOT permanently store your uploaded documents. Images and documents you upload are:

• Processed in real-time for text extraction
• Temporarily cached during processing
• Automatically deleted from our servers after processing is complete
• Not used to train our AI models without explicit consent

4.2 Extracted Text

Extracted text results may be temporarily stored in your account for your convenience, but you can delete them at any time. You maintain full ownership of all extracted text.

4.3 Account Data

We retain your account information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data in transit is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls limit who can access your data
• Secure Infrastructure: Our servers are hosted in secure data centers
• Regular Audits: We conduct regular security assessments and updates
• Data Isolation: User data is logically isolated in our systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

6.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 Service Providers

We may share data with trusted third-party service providers who assist us in operating our service:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@deepseek-ocr.com.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: May be used to deliver relevant advertisements (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the service.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our service is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal bases for processing your data include:

• Contract: Processing necessary to provide the service
• Consent: You have given clear consent
• Legitimate Interests: Processing for our legitimate business interests
• Legal Obligation: Processing required by law

14. CCPA Compliance (California Users)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@deepseek-ocr.com
Website: https://deepseekocr.art